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Check How We Handle Your Privacy

We keep this straightforward. When you use hcs77 — whether funding via DANA, OVO or GoPay, or accessing the lobby from your phone — we collect only what we need to run your account and process your transactions.

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Browse the Lobby Read FAQ

PRIVACY CONTACT PATHS

Open a Privacy Request With Us

If you want to know what data we hold, need something corrected, or want records removed, reach out through any of these channels. Our team handles privacy-specific queries and aims to respond promptly once identity verification is complete.

Team online

Live Chat

Tap the chat icon inside your account dashboard. Tell the agent your request is privacy-related and they will escalate it to the data team. You will need to confirm your registered phone number or email before we proceed.

Email

Send your request to the support address listed in your account settings. Include your registered username and specify what data action you need — access, correction or deletion. We confirm receipt and provide a reference number.

Account Settings

Inside your profile page you can update your phone number, email and linked wallet details directly. Changes to DANA, OVO or GoPay wallet links require a short verification step through the wallet app itself.

Browse Our Full Privacy Posture

hcs77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect personal information when you create an account: your name, email, phone number and payment credentials tied to your DANA, OVO or GoPay wallet. Transaction records — deposit amounts, withdrawal requests, timestamps — are stored to fulfil regulatory obligations where local law requires it and

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to resolve any account disputes you raise with our support team. We do not sell or rent your data to third parties for their own marketing. Sharing happens only with payment processors needed to complete your transfers, with fraud-prevention partners scanning for suspicious activity, and with
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authorities if compelled by applicable law in eligible regions. Your data is stored on encrypted servers. Access is restricted to staff who need it to operate your account or respond to your requests. We retain records for as long as your account is active plus any
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period local regulation mandates. After that window closes, data is securely deleted. Availability of our services depends on local law and eligible regions — this policy applies wherever you can access hcs77. If you are located in Bandar Lampung or anywhere else in Indonesia, the same
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standards apply to your account data.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING DETAIL

Explore How We Secure Your Information

Privacy is not a single checkbox — it covers collection, storage, sharing, cookies, retention and your rights. Below we break each area down so you know exactly where your data sits and what controls you have.

Encryption at Rest

All personal and financial data is encrypted on our servers using modern cryptographic standards. Even internal staff cannot read raw payment credentials. Your DANA, OVO or GoPay wallet tokens are stored in isolated vaults separate from general account records.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. No advertising cookies track you across other sites. You can clear cookies from your browser at any time without losing account data — you will simply need to log in again.

Account Security Layers

Your account is protected by a PIN and optional OTP sent to your registered number. If you change your linked e-wallet or request a withdrawal to a new destination, we trigger an additional verification step to confirm it is really you making the change.

Data Retention Windows

Active account data stays as long as you use hcs77. If you close your account, we retain transaction logs only for the period local regulations require — after that they are permanently deleted. You can request early deletion of non-regulated records through support.

Third-Party Sharing

We share data only with payment processors (to complete your DANA, OVO or GoPay transfers), fraud-detection partners, and legal authorities when compelled. No data goes to marketing brokers. Each partner is contractually bound to handle your information under equivalent protections.

Your Rights and Requests

You can ask us to show what data we hold, correct inaccuracies, restrict processing, or delete records that are no longer legally required. Submit requests via live chat or email. We verify your identity first, then act within a reasonable timeframe and confirm completion.

Get Answers to Common Privacy Questions

These are the questions our support team fields most often about data and privacy. If yours is not listed here, open a live chat and ask — we will give you a direct answer.

We collect your name, email address, phone number and the wallet credentials you link (DANA, OVO or GoPay). We also store your login activity timestamps and device type to help detect unauthorised access to your account.

No. We never sell or rent your personal information to advertisers. Data is shared only with payment processors, fraud-prevention partners and legal authorities where compelled — all under strict contractual protections.

Open a live chat or send an email to our support team requesting a data access report. After verifying your identity through your registered phone number or email, we compile and deliver the report to you directly.

Yes. Contact support and request full account closure. We remove personal data promptly, except for transaction records that local law requires us to retain for a defined period. Once that period ends, everything is permanently erased.

Wallet tokens are stored in encrypted, isolated vaults separate from your general profile data. Raw credentials are never visible to staff. Each transaction is authenticated through the wallet app itself before we process it.

We use session cookies for login persistence and analytics cookies to measure page performance. No third-party advertising trackers run on our site. You can block or clear cookies in your browser settings at any time.

Transaction records remain as long as your account is active. After closure, we retain them only for the period required by applicable local regulations. You can request deletion of non-regulated records earlier through our support channels.

Access is limited to staff who need it to operate your account — support agents handling your requests, the data team processing privacy queries, and security personnel investigating suspicious activity. All access is logged and audited.

We notify affected account holders as soon as we confirm a breach, explain what data was involved, and outline protective steps you should take. We also report the incident to relevant authorities where local law requires notification.

The same policy applies to every account holder who can access hcs77 regardless of city or province. Availability depends on local law and eligible regions, but the data protections and your rights remain consistent across all supported areas.

Check How We Handle Your Privacy

Open a Privacy Request With Us

Live Chat

Email

Account Settings

Explore How We Secure Your Information

Encryption at Rest

Cookie Usage

Account Security Layers

Data Retention Windows

Third-Party Sharing

Your Rights and Requests

Get Answers to Common Privacy Questions

01 What personal data does hcs77 collect when I register?

02 Does hcs77 share my data with advertisers or marketing companies?

03 How can I see what information you hold about me?

04 Can I delete my account and all associated data?

05 Are my DANA, OVO or GoPay wallet details stored securely?

06 What cookies does hcs77 use and can I block them?

07 How long does hcs77 keep my transaction history?

08 Who inside hcs77 can access my personal data?

09 What happens if there is a data breach affecting my account?

10 Does this privacy policy apply differently depending on my location in Indonesia?

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